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Refund Policy

Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: July 2, 2025

At Ship Happens Travel, your satisfaction and transparency are our priorities.

  1. Cruise Bookings

    All cruise reservations are subject to the cancellation and refund policies of the cruise line. You will be provided with the applicable policy details at the time of booking. Please contact us if you need assistance with locating or interpreting a cruise line’s refund policy.

  2. VIP Cruise Club Memberships

    The $129 annual VIP Cruise Club membership is non-refundable once activated. No partial refunds are available.

  3. Vacation Packages or Add-ons

    If we offer vacation packages, excursions, or travel insurance through third-party vendors, those bookings will be governed by the terms of the respective provider. Ship Happens Travel is not responsible for refund disputes between the customer and the third-party vendor.

  4. Modifications & Cancellations

    To request a cancellation or modification, please contact our team as early as possible. We will guide you through the cruise line’s process and advocate for your best available options.

If you have any questions regarding a refund, please email us at info@shiphappenstravel.com.

  • Who Is Ship Happens Travel?
    Ship Happens Travel is a cruise-focused travel agency run by two generations of Florida natives. We’re officially registered as an LLC in Florida, but more importantly, we’re travelers at heart who turned a shared passion into a full-service business. We specialize in cruises and all-inclusive vacations for people across the U.S. and beyond. Whether it’s your first time at sea or you’ve got platinum loyalty status, we’re here to take the stress out of planning and replace it with something way more enjoyable, like actually looking forward to your trip. We’re real people, experienced travel advisors who care about the little details that most people overlook. That’s where the magic happens.
  • Why Do Cruisers Book with Ship Happens Travel?
    We Know Cruises We stay current with ships, destinations, itineraries, and cruise trends. From ship stats to secret deck tips, we have the insider info. We Make It Easy You tell us the kind of trip you want. We handle the details, planning, and booking. We Find the Deals We know how to uncover valuable offers and help you avoid common booking mistakes. We’ve Got Your Back Before, during, or after your trip, we’re just a message or phone call away. You won’t deal with call centers or bots.
  • What is the Booking Process?
    Click on the "PLAN YOUR CRUISE" on any page and you will be directed to our cruise booking platform where you can explore your preferred destination, compare prices, explore your preferred cruise line once satisfied, you can proceed to book your cruise. Or you can contact us and we'll help you book a cruise by clicking the button below.
  • What does VIP membership cost?
    One flat fee: $129/year. That’s about $0.35/day and less than $11/month for personalized service, exclusive deals, and peace of mind. No hidden fees. No surprise upsells.
  • What do you get with a Ship Happens Travel VIP Membership?
    Your Personal Cruise Concierge No call centers. No bots. Just a dedicated cruise expert ready to plan, answer questions, and support you every step of the way. "I love being able to text or call my concierge instead of waiting on hold with the cruise line!" - VIP Member One Annual Planning Call Each year, enjoy a 30-minute strategy session to explore destinations, compare ships, and build your dream cruise. VIP-Only Cruise Deals We search for the best promos, upgrades, and limited-time offers, then share them exclusively with VIPs. Real savings. Real value. Early Flash Sale Access Be the first to know when cruise lines release surprise discounts. Jump ahead of the crowd and grab the deal. Hand-Picked Recommendations We learn your style, budget, and wish list, then send cruise options that match your preferences. Emergency Support When You Need It Missed the ship? Flight delayed? Weather causing issues? Call us. We’ll help resolve it quickly. Priority Response VIPs get moved to the front of the line. Call, text, or email and we’ll reply as soon as possible. Extra Group Cruise Perks Planning a cruise for friends or family? We’ll help you unlock bonus perks like onboard credit and gifts. Birthday and Anniversary Surprises We remember your milestones and celebrate them with a little something from us.
  • Without VIP Membership
    You can still book with us, but you won’t receive concierge service, planning calls, or early access to special deals. VIP is perfect for anyone who wants personal support and less stress.
  • Who is the VIP program for?
    Busy professionals Cruise enthusiasts First-time cruisers Families and couples Anyone who wants hands-on help with cruise planning
  • Can I cancel?
    Memberships are valid for one year and are non-refundable. Most VIPs choose to renew after seeing the value.
  • Is this travel insurance?
    No. We provide real human support during emergencies, but we strongly recommend purchasing travel insurance for full protection.
  • Can I book for friends or family with my membership?
    Yes. Just tell us who you’re booking for and we’ll treat them like VIPs too.
  • What Are the Benefits of Group Cruises?
    Group cruises can come with some great perks, depending on the cruise line and your group size. We help you get the best value based on your travel dates and preferred cruise line. Possible perks include: Special group pricing or discounts Onboard credit for each guest Cabin upgrades or welcome gifts Reserved group dining or private excursions A complimentary cabin after a certain number of bookings Perks vary by cruise line and sailing. When you reach out, we’ll review current offers and let you know exactly what’s available for your trip.
  • Who Are Group Cruises Great For?
    Group cruises are a fun and memorable way to bring people together. Some of the most common group types we work with include: Family Reunions - Create lasting memories with loved ones of all ages Weddings and Anniversaries - Celebrate with a unique and scenic backdrop Church Retreats - Reconnect and reflect in a relaxing setting Graduation Trips - Celebrate milestones with an unforgettable journey Friend Getaways - Turn group chats into real-life adventures Corporate Incentives - Treat your team to a well-deserved reward
  • What Services Do You Provide for Group Cruises?
    We take the stress out of group travel by managing the details from start to finish. Here's how it works: You tell us about your group, your goals, and your ideal destinations We research the best cruise options that match your needs You choose the itinerary you love most, and we help with the decision-making We handle bookings, communication, and coordination Each traveler can pay individually. We keep everything organized behind the scenes so you don’t have to manage it all yourself.
  • How Many People Count as a Group?
    Most cruise lines consider eight or more cabins a group. Even if your group is smaller, we may still be able to secure perks and provide support. Just ask.
  • Can Everyone in the Group Pay Separately?
    Yes. Each traveler can pay on their own schedule, and we’ll make sure all reservations stay connected and coordinated.
  • Are Group Perks Guaranteed?
    Group perks depend on a few factors, including the cruise line, travel dates, group size, and current promotions. We’ll go over all available offers with you before booking so you know what to expect.
  • Do You Charge Extra for Group Planning?
    No. Our planning services are complimentary when your group books through Ship Happens Travel.

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